Policies

Delivery

 

When will I get my order?

It takes 3-7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows: USA: 5- 8 business days, International: 10-20 business days

 

Where will my order ship from?
I work with an on-demand order fulfillment company with facilities worldwide!

 

Will I be charged customs for my order?
An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.

 

My order should be here by now, but I still don’t have it. What should I do?

Before getting in touch with me, please help me out by doing the following:
● Check your shipping confirmation email for any mistakes in the delivery address.
● Ask your local post office if they have your package.
● Stop by your neighbors in case the courier left the package with them.


Pro tip: Package theft is on the rise— If you’re expecting a home delivery and you know you won’t be home to accept it, use an address where you know you’ll be! If the shipping address was correct, and the package wasn’t left at the post office or at your neighbor’s, get in touch with us at info@magdalenakielb.com with your order number.

If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost. Pro tip: The zip code is the most important part of the address. Use a simple tool like USPS ZIP code lookup to make sure you get it right!

 

Orders

 

How are your products made?

We work with a reliable, high-quality print-on-demand drop shipper. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently!

 

How do I track my order?

If your shipping method includes tracking, you’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at info@magdalenakielb.com .

 

I received a wrong/damaged product, what should I do?

I’m so sorry if the product you ordered arrived damaged. To help me resolve this for you quickly, please email me at info@magdalenakielb.com within a weeks’ time with photos of the damaged product, your order number, and any other details you may have about your order. I’ll get back to you with a resolution as soon as possible!

 

Returns

 

What’s your return policy?

I don’t offer returns and exchanges, but if there’s something wrong with your order, please let me know by contacting me at info@magdalenakielb.com !

 

Do you offer refunds?

Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at info@magdalenakielb.com with photos of wrong/damaged items and I’ll sort that out for you.

 

Can I exchange an item for a different size/type?

At this time, I don’t offer exchanges. If you’re unsure which size would fit better, check out my sizing charts—I have one for every item listed on my store, in the product description section.
Though rare, it’s possible that an item you ordered was mislabelled. If that’s the case, please let me know at info@magdalenakielb.com within a week after receiving your order. Include your order number and photos of the mislabeled item, and I’ll send you a new one, or issue a refund!

 

Privavy Policy

 

What personal data I collect and why I collect it?

Cookies

 

If you visit my login page, I will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

 

 

Analytics

I may employ third party companies and individuals to facilitate our Service, to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used.

These third parties have access to your Personal Information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

I use Hotjar in order to better understand our users’ needs and to optimize this service and experience. Hotjar is a technology service that helps us better understand our users experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behavior and their devices (in particular device’s IP address (captured and stored only in anonymized form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), preferred language used to display our website). Hotjar stores this information in a pseudonymized user profile. Neither Hotjar nor we will ever use this information to identify individual users or to match it with further data on an individual user.

 

What rights you have over your data?

If you have an account on my site, or placed an order, you can request to receive an exported file of the personal data I hold about you, including any data you have provided to me. You can also request that I erase any personal data I hold about you. This does not include any data I’m obliged to keep for administrative, legal, or security purposes.

 

Contact Me

If you have any questions please contact us by e‑mail at info@magdalenakielb.com